1. Introduction
Welcome to Pro Virtual Agency. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal and business information when you interact with our virtual assistant services, including through our website and SMS communications.
2. Information We Collect
We may collect the following types of information:
- Personal Information – Name, email address, phone number, and other contact details.
- Business Information – Details about your company, service needs, and preferences.
- Usage Data – IP address, browser type, device information, and pages visited on our website.
3. How We Use Your Information
We use your information to:
- Provide, personalize, and improve our services
- Communicate with you regarding inquiries, updates, and service requests
- Manage billing and payment processing
- Send appointment reminders, updates, and support messages via email or SMS
- Comply with legal obligations and protect our business interests
4. How We Protect Your Information
We implement strong security measures to protect your data from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method is 100% secure.
5. Sharing Your Information
We do not sell or rent your personal information. We may share data with:
- Trusted Service Providers – For payment processing, SMS delivery, CRM, or other operational needs. These parties are contractually required to safeguard your information.
- Legal Authorities – If required by law or to protect our legal rights or users.
6. Your Choices
You have the right to:
- Access or update your personal information
- Opt-out of marketing emails by clicking “unsubscribe” in any communication
- Opt-out of SMS messages by replying STOP or contacting us directly
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You may disable cookies via your browser settings, though some features of our website may not function properly.
8. SMS Communications
We may use your phone number to send you text messages regarding appointments, service updates, marketing offers, or support. You can opt-out at any time by replying STOP.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and your continued use of our services means you accept those updates.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us:
Pro Virtual Agency
8 The Grn Ste A
Dover, DE, US 19901-3618
📧 Email: info@provirtualagency.com